How can we help?
Have a question about our garden essentials, planting collections, outdoor living products, an existing order, shipping, tracking, payment, returns, or refunds? Our mavelloral™ customer support team is here to provide assistance and guidance.
service@mavelloral.com
Within 1–2 Business Days
Your Order
When contacting us regarding an existing order, please include your order number and the email address used during checkout.
Providing these details helps our team locate your order information and assist you more efficiently.
Your Order
If your item arrives damaged, defective, missing, incorrect, or significantly different from the product description, please contact us.
Please include:
- Your order number.
- A clear description of the issue.
- Relevant photos or videos when appropriate.
- A photo of the shipping label and package.
Minor differences in color, texture, material appearance, or handmade details may occur and are not necessarily considered defects.
An Item
Please contact our customer-support team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, we will provide the appropriate return instructions.
We aim to respond to customer inquiries within 1–2 business days.
Requests requiring additional investigation with shipping carriers, payment providers, fulfillment partners, or other service providers may require additional review time.