Eligible products may be returned within 30 calendar days after confirmed delivery.

To remain within the return period, please contact us before the 30-day return window expires.

Return eligibility remains subject to the conditions described in this policy.

Before sending an item back, please email: service@mavelloral.com

Please provide:

• Your order number.
• Product name or description.
• Reason for return.
• Relevant photographs or videos when applicable.

Our customer support team will review your request and provide return instructions if approved.

Eligible preference-based returns should generally be:

• Unused and in original condition.
• Complete with original accessories and packaging.
• Free from damage caused after delivery.
• Suitable for reasonable inspection.
• Accompanied by proof of purchase.

Garden products may contain natural material variations depending on wood, ceramic, stone, metal, fabric, or handcrafted finishes.

After your request has been reviewed and approved, customer support will provide the appropriate return address and return instructions.

Unauthorized returns or parcels sent to an incorrect location may be delayed, rejected, lost, or become ineligible for processing.

Certain products may not qualify for preference-based returns because of customization, product condition, safety considerations, or other applicable reasons.

These may include:

• Customized or personalized products.
• Gift cards.
• Products clearly identified as final sale.
• Items materially altered, misused, or damaged after delivery.
• Products returned without original parts, accessories, or packaging when required.

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact us within 7 calendar days after delivery.

Please include your order number, a description of the issue, and clear photographs or videos showing the product and packaging.

After the issue has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution.

Preference-based returns: If a return results from a change of mind, personal preference, style preference, or customer selection, the customer is generally responsible for return shipping costs.

Confirmed product issues: If we confirm that an item is damaged, defective, incorrect, incomplete, or materially different due to an error attributable to us, we will provide an appropriate solution without requiring additional costs caused by that error.

No restocking fee is charged for an approved return.

For approved returns, customers should use a reliable shipping service and retain the tracking information until the return process is completed.

mavelloral™ cannot guarantee receipt of a return package that is shipped without tracking information.

Customers are generally responsible for the package until it reaches the approved return destination.

After an approved return arrives, the item may be inspected to confirm that applicable return conditions have been satisfied.

Once the return has been received, inspected, and approved, we will initiate the eligible refund to the original payment method.

Refund processing generally takes: 5–10 business days after approval.

Approved refunds are normally issued to the original payment method used for the order.

If the original payment method cannot accept the refund, customer support will work with the applicable payment provider to determine an appropriate alternative where permitted.

Exchanges depend on current inventory and product availability.

Minor differences in finish, color, texture, or material characteristics may occur between individual products.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order.

Cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to cancel an order before fulfillment begins. Cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy is intended to explain our standard return and refund procedures.

It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.